Refund policy

Refund Policy

We want you to be satisfied with your purchase.

If you receive a damaged or defective item, please contact us within 7 days of delivery.

To request assistance, contact our support team with your order number and photos of the issue.

Please note:

• Items must be unused and in original condition when applicable
• Shipping fees are non-refundable
• We do not accept returns for change of mind on hygiene-related pet products

For support, contact us via our customer service email.